Tips for Serving Customers through Twitter

Internet marketers and webmasters have pretty much always used a variety of methods to serve customers and clients. Giving the best possible customer service should be your top priority if you want to make it big. Twitter just happens to be one of the more prominent social sites that has risen in popularity over the last couple of years.

Beyond being great for micro-blogging, it’s great for offering your customers highly targeted service. However, the question that arises here is – what do you do to make Twitter work for you in this area? How can you get better results? Here are some of the things that you can do to better leverage the power of Twitter for your customer service needs.

Make sure you pay attention to what your customers are saying to you via Twitter. While this isn’t very complicated, it’s something not enough businesses remember. Of course, you have to do more than just listen to your customers. Try to first gradually follow your customers and other people moving around your brand. That way, you’ll be current on what’s happening in your niche and you can plan accordingly. This will enable you to make your own answers as timely and relevant as possible. As you get more experienced using Twitter, you’ll learn how to separate the important data from the background static.

It does not matter what kind of product you are selling online, you will get negative comments here and there. However, when you do so, use Twitter to confront the negative publicity that you get. By having dialogue on Twitter, you can improve a negative situation. It will assist you in putting up a better front for what is happening. Getting negative comments does not have to be so bad; interacting with your customers will help you immensely. It allows you to regain your customer loyalty just by communicating with them through Twitter. So it is just about using social media to your advantage, in order to achieve the most excellent consequences of customer service.

See to it that you’re checking your direct messages daily. There’s a simple reason for this but lots of people don’t bother to tweet. Maybe they let the character limit get in their way. Regardless of the reason, it is important to check your direct messages regularly. There are times when you get some valuable contact who got in touch with you. You should also do some checking to see if you have been mentioned any place else on Twitter. This is one of the many things that you need to remember when you want to find success with your customers on Twitter. Even if you need other ways for customers to contact you as well, Twitter should be one option that they have. You generally want to use Twitter the same way you would email or any other method of communication. What matters is that customers know that you’re responsive to their needs. You can make your customer service well above average with a little extra effort. Not everyone uses Twitter, of course, so you should have other customer service options too. The more ways people can reach you for support, the better. Your customer service can be more varied and helpful when you include Twitter in your repertoire.

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